Sep 15, 2026
Your technicians may be doing great work, making customers happy, and completing jobs on time — while still leaving thousands of dollars in revenue behind.
In this episode of SoTellUs Time, Trevor and Troy break down one of the biggest missed opportunities in home service businesses: the moment right after the job is...
Sep 1, 2026
Is your “best employee” constantly saving the day—or helping create the problems they keep solving?
In many businesses the people who get the most praise rescue angry customers, cover missed shifts, fix broken systems, stay late, and pull projects back from the edge. But when leaders reward only heroic...